Well this is the first posting in a while. We’ve been so busy over the last few weeks – moving house within London, getting a new car sorted out, heading back to Italy to get the olive crop picked and any number of business issues tidied up and trying to make progress on my projects with existing and new clients. I’ve also tucked in a flying visit up north to see a client and catch up with my folks and we had a lovely week-end down in Cornwall with old friends Cindy and Keith plus spending any spare time with our grandkids and daughters and son-in-laws. I’ve got so much to write about I hardly know where to start but I think I’ll start with a rant (and some praise too conversely) about customer service standards. Not very sexy or stimulating I guess but a subject that’s really got me going recently. More in the next posting but in the meantime it’s good to be back in blogland again.