Some days things just don’t go according to plan; I had one of those last Saturday. I’d taken my Apple macbook out to Italy and connected it up with a mobile broadband connection which worked really well. However for some reason I lost the ability to open certain attachments and draft things in Word. I thought it was just a quirk of being abroad and would correct itself when we got back. But it didn’t. My son-in-law wasn’t able to resolve it so I decided to take the laptop to one of the Genius bars that they have within Apple’s stores. A friend had told me they were excellent help facilities and could cure most problems on any Apple product – mostly without charge. It sounded just the thing.