Great customer service


Now those are three words you don’t see me writing about too often. Ordinarily I’d be ranting and raving about the crap qos offered by companies like (pick your favourite here) Virgin Media, BT, Ryanair, British Gas, Avis, Co-op Bank, Boots Pharmacy (Teddington branch), Sainsbury’s home delivery etc etc. But just occasionally you get delighted by some great example of customer care.

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