Just as they promised…


Well they forewarned us that the re-tarmac work on the road outside would be done at night and at 9pm yesterday the road was closed and the heavy equipment was moved in. This monster started ripping up the tarmac literally on the section of road which has been resurfaced 3 times in the last few weeks. I’d driven back from Yorkshire yesterday evening after spending the week-end with our good friends L & S. I was pretty bushed and still not feeling 100% right after a recent spell of tonsillitis. So last night’s activity was the last thing I needed. I went to bed around  midnight but was still listening to the racket at 1pm.  It wasn’t quiet work – they had several lorries being loaded with the ripped up tarmac and pile driving gear to cut through the road stuff around the grids and other iron works (see picture below). I’m amazed they can get away with this through the night but more than anything I’m staggered that so much effort and cost has gone into repairing the road surface over recent weeks knowing that this major re-surfacing was imminent. At some point the cost gets passed back to us; local residents and consumers. It’s a bloody scandal but nobody seems to care other than me. Tonight they’ll finish off the work outside our home, I hope. Then I’ll give it 4 weeks before some other company comes along to rip the road up again. Sigh. Here’s that bloody pile driving JCB that drives me to distraction – I can’t wait till we meet again


customer service

First serious posting for a while and it’s got to be a rant hasn’t it?  I just thought I’d share a few recent examples of what we amusingly call customer service – the way that companies treat you especially when things go wrong. That said it’s not all bad; just almost all. First things first, we recently moved to a new place in Teddington in SW London. It’s rented again ( I doubt we’ll ever be able or indeed wish to buy a property in  the UK again), and as the landlord didn’t really want to have a satellite dish on the roof we decided to get get a bundled deal for tv, broadband and phone line through Virgin Media’s cable service, as the previous tenants had done. Have you ever sampled the Virgin Media service installation and after sales care experience? It is almost as impressive as Gordon Brown’s handwriting.

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