Well I might have drawn a blank with my fruitless trip to Ikea (justifiably I’ve come to appreciate) but I’m proud to tell you that I’ve extracted a fulsome apology and handsome recompense from another mighty brand who’d fail to deliver me an adequate product/service. Oh yes.

You’ll recall my recent posting on retailing and the problem I was having over a stale packet of McVitie Digestive Thins. Well today I received the following in the post from pladis the huge biscuit manufacturer whose worldwide sales last year were around $3.5bn. It’s a very nice letter of apology and an incredibly generous voucher as you’ll see….

Yep a whole £3. I hope that amount doesn’t impact upon the company’s bottom line results for this year too much. But hey a result is a result and we’ll be able to use it to go out and buy another packet of Thins and about two thirds of another. Hold me back Carol, or I’m off to join that queue.

biscotti paulie




This entry was posted in is it just me... and tagged , , , by Paul. Bookmark the permalink.

About Paul

Having decided on a change of life by moving home from the UK to Italy, this is the story and thoughts of a man on a personal journey from the Blackpool Tower to the Leaning Tower of Pisa, in search of la dolce vita. After several olive harvests he's now back in London but en route he shares his very personal perspectives on life.

2 thoughts on “Recompense

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